These terms of service ("Terms and Conditions," "Agreement") constitute a legal agreement between you and Twin Cities Cleaning, as defined below.
This Agreement governs your access to and use of our website and services (collectively, our "Service" or "Services") and is between you and Twin Cities Cleaning. "Twin Cities Cleaning," "we," "us," "our," and/or "company" mean Twin Cities Cleaning Company LLC, a Minnesota limited liability company.
By using this website or booking a service with us, you agree to comply and be bound by this Agreement. If you do not agree to these terms and conditions, please refrain from booking a service with us.
Booking a service does not guarantee an immediate reservation. We will verify availability and contact you by email, phone, or text to confirm the service details and scheduled arrival window.
Our quotes are based on years of experience. However, if the work site differs significantly from what was expected, the actual condition of the home may warrant adjustments to the service fee. We reserve the right to re-evaluate rates based on the scope of work required to meet our client's standards. In such cases, we will contact you to inform you of any changes before proceeding with the service.
Additional services such as heavy-duty cleaning, pet hair removal, interior appliance cleaning (oven, fridge/freezer), cleaning of the inside of cabinets and drawers, washing/wiping down window blinds, interior window washing, washing walls (living area, kitchen, bedroom, etc.), tile and grout cleaning, garage, patio/balcony, washing dishes, laundry (wash and fold), decluttering/organization and steamed carpet cleaning are available at an extra charge. Please let us know in advance if you'd like to add any of these services to your booking.
Payment for services can be made via credit or debit card. We reserve the right to collect and retain your credit/debit card information for payment of services rendered. You understand that your card will not be charged until after the scheduled cleaning has been performed. Customers who sign up for recurring cleaning services will be billed after each scheduled cleaning, and you authorize us to charge your credit or debit card on file.
To ensure the consistency and reliability of our services, we kindly ask for a minimum of 48 hours notice for cancellations or rescheduling. Failure to provide adequate notice within this timeframe may result in a 50% charge of your appointment cost. In the event of a cancellation with less than 24 hours notice or if the cleaners are unable to access your home, the full value of the service will be charged to the credit card on file. Your understanding and cooperation are greatly appreciated as we strive to maintain the quality and efficiency of our cleaning services.
We do not offer refunds as we strive to provide our clients with the best possible service. If any issues arise, please contact us within 24 hours, and we will correct any errors at no additional charge.
Recurring service discounts begin after the first cleaning session. If you skip cleanings or reduce the frequency of your scheduled cleanings, your service fee will be adjusted accordingly. Any annual rate increase will not exceed 10% of the client's current rate.
Rate adjustments may be made at any time if significant changes occur in the home or living situation (e.g., remodel, change of address, number of people or pets, etc).
The quoted cleaning price is based on the cleaners' efficiency and focus on cleaning tasks. We kindly ask that you take a few minutes to tidy up the areas to be cleaned, such as floors, countertops, and tabletops. This ensures easy access for the cleaners to deliver optimal results. Failure to do so can result in additional charges.
To maintain low prices and avoid trip fees, we schedule cleanings to minimize drive time. While we strive to accommodate specific time requests, we cannot guarantee precise arrival times due to unforeseen circumstances such as traffic congestion, weather conditions, or mechanical issues. Cleanings are generally scheduled between 8:00 am and 5:00 pm. If we are running late, we will contact you via call or text.
To ensure smooth service, please make sure to provide access to the cleaning providers on the scheduled service day. If the cleaners are locked out, we will make every effort to contact you to arrange entry. If we cannot reach you within 30 minutes of arrival, the scheduled cleaning will be skipped, and you will be charged the full value of the cleaning.
If your home has a security system, please ensure it is off or provide us with the code and usage instructions. Failure to do so may result in a lockout charge.
Upon termination/cancellation of services, Twin Cities Cleaning shall return any client key(s) in its possession no later than 48 hours after termination of services or the next business day.
We reserve the right to deny or terminate service in situations involving safety concerns, inappropriate or uncomfortable environments, hazardous conditions, or disconnected utilities (such as electricity, heat in cold temperatures, and water). In certain circumstances, cleaners may choose to leave a home that is in an extremely unsanitary condition or if they feel unsafe or threatened. If a cleaning request is deemed unreasonable, the cleaners may refuse service, and a cancellation fee will be charged.
Mold removal is a specialized service, and we cannot be liable for any mold-related risks in clients' homes. We also cannot clean hoarding homes or areas containing animal and human body fluids, blood, feces, vomit, cat litter boxes, bird cages, urine, or excretions.
For safety and liability reasons, the cleaners cannot climb higher than a step stool or work outside your home. Additionally, cleaners cannot move objects weighing more than 35 pounds. If you need to clean behind heavy objects, please move them before the cleaners arrive.
While we work around pets, we request that indoor activity is limited during the cleaning process for efficiency and safety reasons. For the safety of both pets and cleaners, if a pet presents a risk or behaves aggressively, the provider has the right to leave the site. If this happens, our cancellation policy will apply.
If you request the cleaners to use your equipment or vacuum, you understand and agree that we will not accept any liability for damages that may occur. You understand and agree that we are not responsible for the equipment's upkeep and maintenance. We will not pay or reimburse a Customer for damaged or broken equipment.
If you would like the cleaners to use specific products, you can either provide them or we can purchase them for you and add the cost of the supplies to the original service fee. Please provide at least 48 hours advance notice if you need us to purchase specific products.
Cleaners exercise reasonable care and make every effort to avoid damage or breakage during cleanings. While rare, the possibility of breakage or damage exists. We are not liable for damage caused by normal wear and tear, improper installation of items, or undisclosed fragile items. All providers carry insurance for damage or breakage caused by them.
By booking a cleaning service, you grant us and our providers permission to take photos as proof of work as described in this section. Cleaners may take photos before and after some cleaning tasks to document the quality of work performed. Photos will not contain any people or private information and will solely be used to confirm the scope and quality of the cleaning services provided. Photos will not be posted, shared, or made publicly available without the consent of the client.
Twin Cities Cleaning connects clients with experienced professional cleaners who have undergone thorough vetting. We take pride in selecting providers with integrity, ensuring accountability in all our services.
As our customer, we ask that you agree not to solicit any of our providers to work directly for you. The cleaners are thoroughly vetted, and significant time, money, and resources are invested before we send a new cleaner to customer homes.
Any claims arising from or related to this Agreement or the Twin Cities Cleaning website shall be governed by the laws of the State of Minnesota, without regard to its conflict of law provisions.
We have made every effort to design our website to be useful, informative, helpful, and honest. Hopefully we have accomplished that, and we would ask that you let us know if you would like to see improvements or changes that would make it even easier for you to find the information you need.
Twin Cities Cleaning reserves the right to change these terms and conditions at any time without prior notice.
You can contact Twin Cities Cleaning at:
Email: info@twincitiesclean.com
Phone: (612) 445-2058